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Omnisphere 2 VIP Upgrade Frustration

May 4, 2015 – UPDATE – While the Spectrasonics Tech Shop page still showed the “closed for maintenance” message on Monday 5/5/15 I was fortunate to get an email from my HELP REQUEST EMAIL giving me a secret URL for purchase and download (but asking me not to share).

So I ended up purchasing Omnisphere 2 upgrade and downloading the UPDATE and installing it. All went well and Omnisphere 2 is on my PC and working.

I have to admit I have a bitter taste after that bad experience with their website being overwhelmed. They kind of stole the thunder of an otherwise eagerly anticipated update.

A phone conversation revealed they knew they blew it, but in my opinion not as much as they should have.

Personally I feel there is no excuse for having to SHUT DOWN online orders for 5 days to get their act together.

My original message:

May 1, 2015 – I really don’t feel like a VIP. The Omnisphere VIP Upgrade that was supposed to be available on April 30, 2015 is still not available the next day on May 1, 2015. What a bummer.

And they say to check back NEXT WEEK? That’s really weak.

Snap 2015-05-01, 08_00_01

They do have a new “VERY SORRY MESSAGE” on the techshop page though saying that due to the high demand they can’t let me buy the upgrade.

Sure high demand is part of it – but it’s more like they were not ready and are dragging their feet to get a better hosting solution. By the way – if they had a decent hosting provider they could have bought more bandwidth immediately. Certainly not a long wait so they would have to DELAY the launch.

To me as an online businessman that is crazy.

First off they should have had better hosting in the first place so they could handle an unlimited number of orders. Second, they could have easily corrected the problem if it was a bandwidth issue and added a seperate account/server for downloading the software.

That way the purchase would be flawless and the downloads would have no impact on collecting money. Oh well. They blew it.

I wonder how long it will take for me to be able to buy my VIP UPGRADE? Geez. They really blew it.

http://www.spectrasonics.net

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