spectrasonics omnisphere - read the reviews

Omnisphere 2 VIP Upgrade Frustration

May 4, 2015 – UPDATE – While the Spectrasonics Tech Shop page still showed the “closed for maintenance” message on Monday 5/5/15 I was fortunate to get an email from my HELP REQUEST EMAIL giving me a secret URL for purchase and download (but asking me not to share).

So I ended up purchasing Omnisphere 2 upgrade and downloading the UPDATE and installing it. All went well and Omnisphere 2 is on my PC and working.

I have to admit I have a bitter taste after that bad experience with their website being overwhelmed. They kind of stole the thunder of an otherwise eagerly anticipated update.

A phone conversation revealed they knew they blew it, but in my opinion not as much as they should have.

Personally I feel there is no excuse for having to SHUT DOWN online orders for 5 days to get their act together.

My original message:

May 1, 2015 – I really don’t feel like a VIP. The Omnisphere VIP Upgrade that was supposed to be available on April 30, 2015 is still not available the next day on May 1, 2015. What a bummer.

And they say to check back NEXT WEEK? That’s really weak.

Snap 2015-05-01, 08_00_01

They do have a new “VERY SORRY MESSAGE” on the techshop page though saying that due to the high demand they can’t let me buy the upgrade.

Sure high demand is part of it – but it’s more like they were not ready and are dragging their feet to get a better hosting solution. By the way – if they had a decent hosting provider they could have bought more bandwidth immediately. Certainly not a long wait so they would have to DELAY the launch.

To me as an online businessman that is crazy.

First off they should have had better hosting in the first place so they could handle an unlimited number of orders. Second, they could have easily corrected the problem if it was a bandwidth issue and added a seperate account/server for downloading the software.

That way the purchase would be flawless and the downloads would have no impact on collecting money. Oh well. They blew it.

I wonder how long it will take for me to be able to buy my VIP UPGRADE? Geez. They really blew it.

http://www.spectrasonics.net

Spectrasonics Omnisphere 2 Blunder

You’d think that Eric Persing and Spectrasonics would know better than most music and software companies who always seem to release new products only to find their server can’t handle the traffic. Sites are down on the launch day. That’s disgusting.

Snap 2015-04-30, 15_02_16

Omnisphere 2 is the much anticipated update to Omnisphere and it launched today April 30, 2015.

Unfortunately their site has been mostly down all day and I have tried to buy the upgrade several times only to get thwarted somewhere in the process.

I really want this Omnisphere 2 upgrade and have been waiting but this is ridiculous. After hours trying on and off I go back later in the day and sure enough the tech shop is closed has a message saying the site is down for maintenance.

Nice. They had more than enough time to get ready for this and surely the company makes enough money to afford better servers, but instead they go down in flames on the launch day.

Oh well. Frustrating. It’s their own fault. Maybe some day people in the music software biz will figure out their websites are important and can help them make more money by offering satisfying experiences for customers and prospects.

Oh and the phone number listed on the tech shop is “out of service”. Another nice touch. (see screenshot image)

http://www.spectrasonics.net