May 4, 2015 – UPDATE – While the Spectrasonics Tech Shop page still showed the “closed for maintenance” message on Monday 5/5/15 I was fortunate to get an email from my HELP REQUEST EMAIL giving me a secret URL for purchase and download (but asking me not to share).
So I ended up purchasing Omnisphere 2 upgrade and downloading the UPDATE and installing it. All went well and Omnisphere 2 is on my PC and working.
I have to admit I have a bitter taste after that bad experience with their website being overwhelmed. They kind of stole the thunder of an otherwise eagerly anticipated update.
A phone conversation revealed they knew they blew it, but in my opinion not as much as they should have.
Personally I feel there is no excuse for having to SHUT DOWN online orders for 5 days to get their act together.
My original message:
May 1, 2015 – I really don’t feel like a VIP. The Omnisphere VIP Upgrade that was supposed to be available on April 30, 2015 is still not available the next day on May 1, 2015. What a bummer.
And they say to check back NEXT WEEK? That’s really weak.
They do have a new “VERY SORRY MESSAGE” on the techshop page though saying that due to the high demand they can’t let me buy the upgrade.
Sure high demand is part of it – but it’s more like they were not ready and are dragging their feet to get a better hosting solution. By the way – if they had a decent hosting provider they could have bought more bandwidth immediately. Certainly not a long wait so they would have to DELAY the launch.
To me as an online businessman that is crazy.
First off they should have had better hosting in the first place so they could handle an unlimited number of orders. Second, they could have easily corrected the problem if it was a bandwidth issue and added a seperate account/server for downloading the software.
That way the purchase would be flawless and the downloads would have no impact on collecting money. Oh well. They blew it.
I wonder how long it will take for me to be able to buy my VIP UPGRADE? Geez. They really blew it.
You’d think that Eric Persing and Spectrasonics would know better than most music and software companies who always seem to release new products only to find their server can’t handle the traffic. Sites are down on the launch day. That’s disgusting.
Omnisphere 2 is the much anticipated update to Omnisphere and it launched today April 30, 2015.
Unfortunately their site has been mostly down all day and I have tried to buy the upgrade several times only to get thwarted somewhere in the process.
I really want this Omnisphere 2 upgrade and have been waiting but this is ridiculous. After hours trying on and off I go back later in the day and sure enough the tech shop is closed has a message saying the site is down for maintenance.
Nice. They had more than enough time to get ready for this and surely the company makes enough money to afford better servers, but instead they go down in flames on the launch day.
Oh well. Frustrating. It’s their own fault. Maybe some day people in the music software biz will figure out their websites are important and can help them make more money by offering satisfying experiences for customers and prospects.
Oh and the phone number listed on the tech shop is “out of service”. Another nice touch. (see screenshot image)
After many years of development, Spectrasonics presents their flagship virtual instrument Omnisphere. This revolutionary Power Synth breaks sonic ground by combining a wide variety of hybrid real time synthesis techniques, a vast library of remarkable Psychoacoustic sounds, and many innovative features that have never been seen before in any hardware or software synthesizer. It is the first to be based on Spectrasonics STEAM Engine. Although extremely powerful, Omnisphere is designed with a unique user interface containing progressive layers of zooming to accommodate the complete range of users – from musicians who just want to be inspired by the sounds and customize them in an easy way, to expert synthesists and the most advanced sound designers. Users can go deeper and deeper into the music software and progress in their synthesis knowledge by simply exploring additional levels of sound manipulation options.Omnisphere offers a host of hybrid synthesis and control capabilities including Variable Waveshaping DSP synthesis, Granular synthesis, Timbre Shifting, FM, polyphonic Ring Modulation, high-resolution streaming Sample Playback, Harmonia Dual Multimode Filter structure, Chaos Envelopes an advanced Unison mode, and the innovative Flex-Mod modulation routing system – to name a few.Spectrasonics has pioneered several types of sampling for the core library of this virtual instrument, including unique Psychoacoustic sounds and sound sources created with a Composite Morphing Technique (CMT) – which morphs the harmonic characteristics of one instrument to another. As a bonus, a section of the core library is also devoted to representing the best of Spectrasonics award-winning sample libraries. When all of these organic core library soundsources are combined with the synthesis power of the STEAM engine, the sounds become alive in a truly dynamic and expressive way. Among the many unique features this multi-timbral synth offers are its flexible arpeggiators with the inno
Sophisticated Browser with searching, sound attributes, descriptions and images
Advanced users can “zoom” into deeper and deeper synthesis capabilities
Allows the Arpeggiators to match the feel of Stylus RMX and MIDI Files
Special performance-oriented Live Mode interface allows for seamless, interactive creative patch switching
Advanced MIDI Learn and Automation parameter handling
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